Change Directory Permission Denied

FTP Explorer Troubleshooting Tip: 62003

Description:

FTP Explorer was attempting to change the current working directory and the FTP server denied access to the specified directory.

Possible Causes:

• The account you are using to log in to the server does not have permission to the specified directory.
• The directory you are attempting to change to is not the correct directory.
• You are not connected to the correct server.
• You are not using the appropriate account.

Troubleshooting Steps:

1. Contact the FTP server's administrator.
   
   Discuss the problem with the FTP server's administrator.  Verify that you are using the correct login account.  Verify that you are supposed to have access to the directory in question.  Verify that you are connecting to the appropriate host name.
2. If necessary, update the profile configuration.
   
   Once you have determined the correct settings, open the Connection Dialog via the TOOLS, CONNECT menu option, then select the appropriate profile and update the settings to the correct values.

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