Unable to Connect to FTP Server

FTP Explorer Troubleshooting Tip: 62001


FTP Explorer was unable to establish a connection to the FTP server.

This error indicates that the specified host name was resolved successfully, but the connection failed.

Possible Causes:

Troubleshooting Steps:

  1. Verify that the host name specified on the connection dialog is correct. 

    Even though the host name was successfully resolved, it might not be the correct host nameIf you are unsure about the proper host name, contact the administrator of the FTP server you wish to connect to and ask them for the appropriate host name.
  2. Verify that the FTP server is accepting connections.

    Try establishing the connection from another computer.  Ask a friend on a different computer to try to connect to the FTP server.  This will help pinpoint whether the problem is at your local computer or at the FTP server.

    If you suspect the problem is at the FTP server, contact the administrator of the FTP server to troubleshoot this problem.
  3. Verify that your DNS and network settings are configured correctly. 

    Open a web browser and try to connect to a web site.  If you are able to connect, then your DNS configuration is probably OK.  If you aren't able to connect, contact your system administrator to troubleshoot the problem.
  4. If necessary, update the profile configuration.

    Once you have determined the correct settings, open the Connection Dialog via the TOOLS, CONNECT menu option, then select the appropriate profile and update the settings to the correct values.

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