Unable to Resolve Host Name

FTP Explorer Troubleshooting Tip: 62000

Description:

FTP Explorer was unable to resolve the host name.

Possible Causes:

• The host name that was specified on the connection dialog is invalid.
• The client computer has a DNS or network configuration problem.

Troubleshooting Steps:

1. Verify that the host name specified on the connection dialog is correct. 
   
   If you are unsure about the proper host name, contact the administrator of the FTP server you wish to connect to and ask them for the appropriate host name.
2. Verify that your DNS and network settings are configured correctly. 
   
   Open a web browser and try to connect to a web site.  If you are able to connect, then your DNS configuration is probably OK.  If you aren't able to connect, contact your system administrator to troubleshoot the problem.
3. If necessary, update the profile configuration.
   
   Once you have determined the correct settings, open the Connection Dialog via the TOOLS, CONNECT menu option, then select the appropriate profile and update the settings to the correct values.

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